Privacy Policy
Effective Date: 30 July 2026 Last Updated: 30 July 2026- Introduction
- Data Controller
- Scope of this Privacy Policy
- our corporate websites;
- contact forms;
- email communications;
- telephone communications;
- messaging applications;
- video conferences;
- social media interactions;
- newsletters;
- commercial mailings;
- marketing campaigns;
- dealer acquisition activities;
- supplier relationships;
- customer enquiries;
- vehicle sourcing requests;
- procurement activities;
- commercial negotiations;
- logistics coordination;
- export documentation;
- compliance procedures;
- customer relationship management (CRM);
- future online dealer portals;
- future marketplace services;
- future customer accounts;
- future supplier accounts; and
- any other business activities operated by Nova Eliteo International Trading – FZCO.
- Our Business Activities
- purchaser;
- seller;
- sourcing partner;
- exporter;
- importer;
- intermediary;
- commercial representative;
- coordinator;
- service provider;
- consultant;
- project manager; or
- business facilitator.
- international vehicle sourcing;
- international vehicle trading;
- dealer acquisition;
- business development;
- office technology solutions;
- procurement services;
- export coordination;
- logistics coordination;
- supplier management;
- consulting services;
- business networking;
- investment-related business services;
- marketplace development;
- customer relationship management;
- commercial communications; and
- additional business services introduced in the future.
- Who this Privacy Policy Applies To
- website visitors;
- prospective customers;
- existing customers;
- vehicle buyers;
- vehicle sellers;
- authorised dealer representatives;
- suppliers;
- manufacturers;
- logistics providers;
- shipping companies;
- customs brokers;
- business partners;
- consultants;
- contractors;
- referral partners;
- investors;
- service providers;
- marketing recipients;
- newsletter subscribers;
- applicants;
- users of future online platforms; and
- any other individual whose personal data is processed during the course of our legitimate business activities.
- Our Privacy Principles
- lawfulness;
- fairness;
- transparency;
- purpose limitation;
- data minimisation;
- accuracy;
- storage limitation;
- integrity;
- confidentiality;
- accountability; and
- appropriate technical and organisational security.
- International Nature of Our Business
- United Arab Emirates;
- European Union;
- United Kingdom;
- Switzerland;
- Japan;
- North America;
- Asia;
- Middle East; and
- other international markets.
- Categories of Personal Data We Collect
- full name;
- title;
- company name;
- position or job title;
- nationality, where required;
- business registration details;
- signature;
- identification documents where legally required;
- passport information where necessary for compliance purposes;
- Emirates ID or equivalent identification where legally required;
- VAT or tax identification numbers where applicable; and
- other information required to identify you in the context of our business relationship.
- business email addresses;
- telephone numbers;
- mobile numbers;
- business addresses;
- company websites;
- LinkedIn profiles;
- other professional networking profiles;
- preferred language;
- preferred communication method; and
- communication preferences.
- company name;
- registered address;
- registration number;
- commercial licence details;
- VAT registration;
- ownership structure where relevant;
- authorised representatives;
- business sector;
- company size;
- countries of operation;
- banking information required for commercial transactions; and
- publicly available corporate information.
- emails;
- letters;
- telephone conversations;
- video conferences;
- online meetings;
- messaging applications;
- social media messages;
- website enquiries;
- contact forms;
- meeting notes;
- internal communication records;
- quotations;
- commercial proposals;
- purchase enquiries;
- sourcing requests; and
- follow-up correspondence.
- IP address;
- browser type;
- browser version;
- operating system;
- device type;
- preferred language;
- referring website;
- pages visited;
- date and time of access;
- session duration;
- click behaviour;
- technical error logs;
- security logs; and
- other technical information necessary for the operation, security and optimisation of our websites.
- requested vehicles;
- purchased vehicles;
- sourced vehicles;
- vehicle specifications;
- Vehicle Identification Numbers (VIN);
- chassis numbers;
- registration details;
- mileage;
- photographs;
- inspection reports;
- maintenance history;
- valuation reports;
- pricing information;
- quotations;
- purchase orders;
- invoices;
- shipping documentation;
- customs documentation;
- certificates of conformity;
- export documentation;
- logistics information;
- delivery information; and
- transaction history.
- bank account details;
- payment references;
- invoice information;
- payment confirmations;
- transaction values;
- currencies;
- financial correspondence;
- credit information where appropriate;
- refund information; and
- accounting records.
- dealership information;
- supplier information;
- procurement history;
- sourcing history;
- transaction history;
- commercial preferences;
- areas of expertise;
- vehicle interests;
- business references;
- communication history;
- contractual information;
- commercial performance;
- delivery history; and
- relationship management information.
- Know Your Customer (KYC);
- Know Your Business (KYB);
- sanctions screening;
- anti-money laundering (AML) requirements;
- export control compliance;
- fraud prevention;
- identity verification;
- ownership verification;
- politically exposed person (PEP) screening where applicable;
- adverse media screening where appropriate; and
- other legally required compliance procedures.
- newsletter subscriptions;
- mailing preferences;
- campaign interactions;
- event registrations;
- webinar registrations;
- download history;
- marketing permissions;
- communication preferences;
- responses to commercial communications; and
- requests to unsubscribe.
- official commercial registers;
- corporate websites;
- professional networking platforms;
- trade fairs;
- industry publications;
- business directories;
- public procurement databases;
- publicly accessible company announcements;
- referrals from existing business partners; and
- other lawful public sources.
- account registration information;
- login credentials;
- authentication records;
- dealer verification information;
- profile information;
- marketplace activity;
- listing information;
- transaction history;
- communication history;
- reputation indicators;
- user preferences; and
- platform security information.
- Special Categories of Personal Data
- How We Collect Personal Data
- visit our websites;
- contact us by email or telephone;
- submit an enquiry;
- request a quotation;
- request vehicle sourcing services;
- purchase or sell vehicles through us;
- subscribe to newsletters;
- register for future online services;
- participate in meetings or video conferences;
- attend business events; or
- otherwise communicate with us.
- authorised representatives;
- employers;
- business partners;
- dealers;
- suppliers;
- logistics providers;
- manufacturers;
- referral partners;
- publicly available business sources;
- commercial registers;
- professional networking platforms;
- government authorities where legally permitted; and
- service providers acting on our behalf.
- Purposes of Processing
- responding to enquiries;
- communicating with customers;
- communicating with suppliers;
- communicating with dealers;
- managing business relationships;
- scheduling meetings;
- providing customer support;
- maintaining commercial correspondence.
- identifying suitable vehicles;
- processing sourcing requests;
- preparing quotations;
- negotiating transactions;
- arranging purchases;
- arranging sales;
- coordinating exports;
- organising transportation;
- managing logistics;
- preparing commercial documentation;
- issuing invoices;
- processing payments.
- onboarding business partners;
- verifying business credentials;
- evaluating suppliers;
- managing commercial relationships;
- maintaining supplier records;
- maintaining dealer databases;
- improving sourcing efficiency.
- previous enquiries;
- business interests;
- preferred vehicle brands;
- communication history;
- completed transactions;
- sourcing requests;
- commercial opportunities;
- meeting history;
- follow-up activities; and
- other information relevant to maintaining a professional business relationship.
- send newsletters;
- distribute vehicle offers;
- distribute sourcing opportunities;
- invite individuals to events;
- announce new services;
- provide market updates;
- maintain professional business relationships.
- operate our websites;
- improve website performance;
- analyse website usage;
- detect technical issues;
- prevent abuse;
- protect against cyber threats;
- maintain system security.
- comply with applicable laws;
- comply with accounting obligations;
- comply with customs regulations;
- comply with export control regulations;
- comply with sanctions requirements;
- comply with anti-money laundering obligations;
- comply with court orders;
- comply with requests from competent authorities.
- prevent fraud;
- prevent identity theft;
- verify business partners;
- protect our business;
- investigate suspicious activities;
- enforce contractual rights.
- create user accounts;
- verify dealers;
- authenticate users;
- facilitate transactions;
- manage listings;
- improve platform security;
- resolve disputes;
- prevent fraudulent activities.
- Legal Basis for Processing
- prepare quotations;
- negotiate transactions;
- fulfil contractual obligations;
- provide requested services;
- process payments;
- arrange deliveries;
- complete vehicle transactions.
- evaluate enquiries;
- identify suitable vehicles;
- assess sourcing opportunities;
- prepare commercial proposals;
- communicate with prospective business partners.
- accounting legislation;
- tax legislation;
- customs regulations;
- export control laws;
- sanctions legislation;
- anti-money laundering regulations;
- court orders;
- governmental requests;
- other applicable legal obligations.
- developing business relationships;
- maintaining our CRM;
- protecting our legal rights;
- improving our services;
- ensuring network security;
- preventing fraud;
- verifying business partners;
- maintaining supplier relationships;
- maintaining dealer relationships;
- conducting internal business analysis;
- improving operational efficiency.
- newsletter subscriptions;
- marketing communications where required;
- optional cookies;
- optional analytics;
- optional marketing technologies;
- any other processing requiring consent under applicable law.
- Dealer Verification and Compliance
- confirmation of business registrations;
- verification of commercial licences;
- verification of VAT registrations;
- verification of authorised representatives;
- confirmation of company ownership where appropriate;
- sanctions screening;
- export control screening;
- fraud prevention checks;
- publicly available business information.
- Disclosure of Personal Data
- customers;
- authorised dealers;
- suppliers;
- manufacturers;
- logistics providers;
- shipping companies;
- customs brokers;
- inspection companies;
- financial institutions;
- payment service providers;
- professional advisers;
- auditors;
- insurers;
- IT service providers;
- hosting providers;
- cloud service providers;
- CRM providers;
- marketing service providers;
- governmental authorities;
- regulatory authorities;
- courts; and
- other parties where disclosure is required or permitted by applicable law.
- International Data Transfers
- United Arab Emirates;
- Member States of the European Union;
- United Kingdom;
- Switzerland;
- Japan;
- United States;
- Canada;
- Singapore;
- other countries within the Middle East;
- and other jurisdictions where our business partners operate.
- Standard Contractual Clauses approved by the European Commission;
- the UK International Data Transfer Agreement (IDTA);
- the UK Addendum to the EU Standard Contractual Clauses;
- contractual confidentiality obligations;
- technical security measures;
- organisational safeguards;
- transfer risk assessments; and
- other legally recognised transfer mechanisms.
- Data Retention
- general enquiries are retained only for as long as reasonably necessary to respond and conduct follow-up communications;
- customer and supplier information is retained for the duration of the business relationship and an appropriate period thereafter;
- contractual documentation is retained in accordance with applicable commercial and legal requirements;
- accounting and tax records are retained for the legally prescribed retention periods;
- compliance documentation may be retained for longer periods where required by anti-money laundering, sanctions or export control legislation;
- litigation-related information may be retained until the final resolution of legal proceedings and any applicable limitation periods;
- website security logs are retained only for operational and security purposes; and
- marketing data is retained until consent is withdrawn or a valid objection is received, unless another lawful basis justifies continued processing.
- Information Security
- encrypted communications where appropriate;
- secure hosting infrastructure;
- access control mechanisms;
- authentication procedures;
- role-based access management;
- password protection;
- firewall protection;
- malware detection;
- network monitoring;
- system logging;
- regular software updates;
- data backup procedures;
- employee confidentiality obligations;
- supplier security requirements; and
- internal security policies.
- Your Privacy Rights
- access to your personal data;
- confirmation that your personal data is being processed;
- correction of inaccurate information;
- completion of incomplete information;
- deletion of personal data;
- restriction of processing;
- objection to certain processing activities;
- withdrawal of consent where processing is based on consent;
- data portability where applicable;
- information regarding international data transfers;
- information regarding recipients of your personal data; and
- information regarding the legal basis for processing.
- Marketing Communications
- vehicle sourcing opportunities;
- available vehicles;
- business services;
- market insights;
- industry updates;
- events;
- newsletters; and
- other information relevant to our professional business activities.
- Cookies and Similar Technologies
- website functionality;
- user preferences;
- security;
- analytics;
- performance measurement;
- fraud prevention;
- embedded content; and
- marketing.
- Third-Party Services
- cloud hosting providers;
- website security providers;
- content delivery networks (CDNs);
- analytics providers;
- mapping services;
- video hosting platforms;
- payment providers;
- communication platforms;
- email service providers;
- customer relationship management systems;
- document management systems;
- logistics platforms; and
- other business service providers.
- Third-Party Websites
- Children’s Privacy
- Automated Decision-Making
- dealer verification;
- fraud detection;
- sanctions screening;
- marketplace security;
- customer relationship management;
- recommendation systems;
- vehicle matching;
- sourcing optimisation; and
- business analytics.
- Data Accuracy
- Business Transfers
- Changes to this Privacy Policy
- changes in applicable legislation;
- changes in regulatory guidance;
- changes to our business operations;
- new services;
- new technologies;
- changes to our websites;
- security improvements; or
- other operational developments.
- Contact Us
- Complaints
- Governing Law